This agreement (“Agreement”) is made between you and/or any relevant persons or entities you represent (referred to as “you”) and The Vow Floral Design (“we,” “us,” or “our”) regarding your access to and use of The Vow Floral Design Website (the “Website”), as well as all content, information, products, and services available on or through the Website.

Acceptance of This Agreement

By accessing or using this Website, you agree to be bound by the terms of this Agreement as presented at the time of your use. You also represent that you have the legal authority to accept these terms on behalf of yourself and any entity or person you may represent.

If you do not agree to these terms or lack the legal authority to accept them, you should not access or use the Website.

The Website is provided for informational purposes only and does not constitute advice, recommendations, or endorsements of any kind regarding the products and services offered by The Vow Floral Design.

Ownership And Permitted Use

The Website and its contents, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, are owned by The Vow Floral Design. Your use of the Website does not transfer any ownership rights to you.

You are granted a limited, non-exclusive, non-transferable right to use the Website for lawful, personal purposes. Any other use of the Website or its contents, including commercial use, is strictly prohibited without our express written consent.

Restrictions on Use

By using the Website, you agree not to:

  • Reproduce, distribute, modify, display, or create derivative works from the Website’s content without prior written permission from The Vow Floral Design.
  • Use the Website for any unlawful purpose or in a manner that could damage, disable, overburden, or impair the Website.
  • Attempt to gain unauthorized access to any part of the Website, user accounts, or computer systems connected to the Website.
  • Use automated means (e.g., bots, scraping) to access the Website or collect data without our express permission.

Orders & Payment

  • Orders are confirmed once payment is received.
  • Prices may vary due to seasonal or market availability.
  • For website orders, we accept online banking transfers only, and proof of payment is required to process the order.
  • For in-store or delivery orders, we accept credit/debit cards, online banking, e-wallets, and cash on delivery (where applicable).

Delivery

  • We deliver via trusted third-party services to selected areas.
  • Delivery times are estimates and may vary depending on traffic and operational conditions.
  • Self-pickup is available during store hours at our location.
  • Customers can request specific delivery times, though some flexibility may be required.

Flower Substitutions

  • Flowers may vary seasonally.
  • Substitutions of equal or greater value may be made without prior notice to maintain the quality and beauty of your arrangement.

Cancellations & Changes

  • Orders can only be changed before preparation begins.
  • No refunds or cancellations are permitted once an order is in process.

Liability & Privacy

  • We are not responsible for delivery delays, allergic reactions, or other incidents beyond our control.
  • Customer data is collected and used for order fulfillment and marketing purposes in accordance with Malaysia’s PDPA 2010.

Disclaimer And Limitation Of Liability

All content and services provided through the Website are offered on an “AS IS” and “AS AVAILABLE” basis. The Vow Floral Design makes no warranties or representations about the accuracy, reliability, completeness, or timeliness of the content. We do not guarantee that the Website will be error-free, uninterrupted, or free of viruses or other harmful components.

The Vow Floral Design shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of your use of, or inability to use, the Website or any content, products, or services obtained through the Website.

Changes to the Website and Termination of Use

The Vow Floral Design reserves the right to modify, suspend, or discontinue the Website or any part of it at any time, without notice or liability. We may also terminate this Agreement and your access to the Website at our sole discretion, without prior notice.

Contact Information

If you have any questions or concerns about this Agreement, please contact us at +016-880 0395 or inquiry@thevowflorals.my.